With an annual salary of £105,000 to £120,000, we are seeking a Customer Success Manager Jobs in London 2026 who will assist top insurance clients in making the most of our platform. In this position, you will establish solid, personal connections with clients, comprehend their actual business difficulties, and assist them in achieving better results on a daily basis. You will become a dependable partner who helps clients develop, increase productivity, and make wiser choices rather than only providing support.
By collaborating closely with various teams, you can make sure that every client feels appreciated, heard, and supported at every stage of their journey. This is an opportunity to truly contribute to a rapidly expanding international organization that values people, ideas, and innovation. This position is ideal for you if you appreciate problem-solving, establishing trust, and fostering long-term success.
Details of Customer Success Manager Job:
- Title: Customer Success Manager Jobs in London 2026
- Location: London, England (Hybrid – 2–3 days per week in office)
- Salary: £105,000 – £120,000 per year (Employer Provided)
- Job Type: Full-Time, Permanent
- Start Date: Immediate
- Visa Sponsorship: Not Available
- Reports To: Head of Customer Support & Success
- Team: Customer Success
About the Company:
We are a fast-growing insurance technology company building a modern platform for commercial insurers, MGAs, and reinsurers.
Our platform helps organizations modernize underwriting, improve efficiency, reduce friction, and make better risk decisions. We support multiple operating models and are trusted by leading insurers across the UK, US, and global markets.
Founded in 2017, we have scaled rapidly through innovation, customer success, and strong industry expertise. We continue to expand globally and invest heavily in product development and customer outcomes.
Responsibilities for Customer Success Manager Jobs in London:
Customer Relationship Management
- Own and manage end-to-end enterprise customer relationships
- Act as a strategic advisor to senior stakeholders (C-level and operational teams)
- Build long-term account plans aligned to customer business goals
- Lead Quarterly Business Reviews (QBRs) focused on ROI and value realization
Growth & Retention
- Drive customer retention, renewals, and account expansion
- Identify upsell and cross-sell opportunities within accounts
- Monitor contract renewals and ensure timely execution
- Support revenue growth and Net Revenue Retention (NRR) targets
Customer Health & Adoption
- Track customer usage, engagement, and health metrics
- Identify churn risks early and implement proactive mitigation strategies
- Increase product adoption across key workflows and features
- Translate product capabilities into measurable business outcomes
Cross-Functional Collaboration
- Work closely with Sales, Product, Delivery, and Support teams
- Act as the voice of the customer in product roadmap discussions
- Provide structured feedback to improve product direction and features
- Ensure seamless onboarding, training, and customer success delivery
Required Skills & Experience for Customer Success Manager Jobs:
We welcome candidates from Customer Success, Insurance, Consulting, or Technical Insurance roles.
Required Experience
- 7+ years of experience in consulting, SaaS, insurance technology, or customer success
- solid knowledge of the insurance business, including underwriting, operations, and claims
- Experience managing strategic or enterprise accounts
- It is very ideal to have experience with business analysis, solution architecture, or insurance operations.
Core Skills
- Effective stakeholder management at the operational and executive levels
- Capacity to spearhead business discussions, including expansions and renewals
- Outstanding interpersonal, communication, and presentation abilities
- Strong analytical and problem-solving skills
- Capacity to convert technological solutions into commercial benefits
- Experience working in fast-paced, cross-functional settings
- proactive, consultative, and goal-oriented methodology
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Benefits of Customer Success Manager Jobs in London:
- Competitive Salary Package: Earn a strong annual salary of £105,000–£120,000, reflecting your expertise in customer success, enterprise SaaS, and insurance industry knowledge while rewarding your impact on retention and growth.
- Comprehensive Health & Wellbeing Support: Enjoy private healthcare coverage, including medical, dental, optical, and mental health support, ensuring you and your family stay protected and supported at all times.
- Strong Financial Security Benefits: Benefit from life insurance worth 4x your salary along with income protection up to 75% for up to 36 months, giving you long-term financial stability and peace of mind.
- Generous Time Off & Work-Life Balance: Receive 25 days of annual leave plus public holidays, along with additional wellness days and volunteering opportunities to maintain a healthy work-life balance.
- Career Growth & Learning Opportunities: Access a dedicated learning budget for courses, conferences, books, and professional development, helping you grow your skills and advance your career in customer success.
- Flexible Hybrid Work Environment: Work 2–3 days per week in a modern London office near Monument Station while enjoying flexibility to work remotely, supporting both collaboration and personal productivity.
Work Arrangement
This is a hybrid role, requiring 2–3 days per week in our London office near Monument Station. The remaining days can be worked remotely.
Equal Opportunities:
We are committed to building a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, age, religion, disability, or any other protected characteristic.
If you meet most of the requirements, we encourage you to apply even if you do not meet every qualification.
Application Process for Customer Success Manager Jobs in London 2026:
- Apply Online: Submit your CV and brief application. https://send.technology/
- Recruiter Call (30 min): Discuss your experience, motivation, and role fit.
- Hiring Manager Interview (45–60 min): Explore your customer success and insurance expertise.
- Senior Leadership Interview (45 min): Assess strategic thinking and stakeholder management.
- Final Founder Chat (30 min): Alignment on vision, culture, and long-term goals.
- Offer Stage: Successful candidates receive an official offer and onboarding details.
What salary is offered Customer Success Manager role?
The Customer Success Manager role in London offers a competitive salary between £105,000 and £120,000 per year, depending on experience, expertise in insurance or SaaS, and ability to manage enterprise-level customer relationships and commercial outcomes effectively.
What skills are needed for the Customer Success Manager job role?
Key skills include stakeholder management, communication, commercial awareness, and problem-solving. Candidates should understand enterprise SaaS, manage renewals, drive adoption, analyze customer health, and collaborate with sales, product, and delivery teams effectively.
Does the Customer Success Manager role offer hybrid working?
Yes, this role offers a hybrid working model with two to three days per week in the London office near Monument Station, while the remaining days can be worked remotely for flexibility and productivity balance.
