Customer Service Representative Jobs in Formby 2026: This Formby customer service representative position is a fantastic chance to launch or advance your career in a welcoming and encouraging setting. As a member of a compassionate team, you will assist clients, resolve issues, and genuinely improve people’s lives on a daily basis. The full-time position allows for hybrid working, allowing you to maintain a healthy work-life balance.
If you’re just getting started, you don’t have to worry because everything is set up to help you succeed with comprehensive training and continuous assistance. Your hard work and accomplishments will be rewarded with an annual salary of £25,877 to £27,515 plus a performance incentive of up to £2,000. This is more than simply a job; it’s an opportunity to develop with a firm that values you and create a secure future.
Details of Customer Service Representative Job:
- Title: Customer Service Representative Jobs in Formby 2026
- Company: The Granite Group (Acorn Insurance – Acorn Group)
- Location: Formby, United Kingdom (Hybrid Work Available)
- Job Type: Full-Time (37.5 hours per week)
- Salary: £25,877 – £27,515 per year + up to £2,000 performance bonus
- Schedule: Monday to Friday (09:00 – 17:30), plus 1 in 3 Saturdays
- Benefits: Hybrid working, flexible schedule, career growth, well-being support
Company Overview
Acorn Insurance (part of Acorn Group) is a leading UK insurance provider with over 40 years of experience. With more than 1,700 employees across the UK, the company continues to grow rapidly while focusing on people, service quality, and innovation.
Responsibilities for Customer Service Representative Jobs in Formby:
- Respond to incoming consumer calls and web chat inquiries.
- Handle questions, updates, and modifications to insurance policies
- Always provide excellent customer service.
- Handle client complaints with tact and consideration.
- Reach monthly and daily performance goals (KPIs)
- Make sure that data input and policy documents are accurate.
- Serve as an expert brand representative.
Requirements for Customer Service Representative Jobs:
- Strong interpersonal and communication abilities
- The capacity to maintain composure and professionalism amid difficult circumstances
- Patience, empathy, and a customer-focused mindset
- A goal-oriented and meticulous mindset
- Basic computer knowledge and multitasking skills
- While not necessary, prior customer service experience is advantageous.
Check Also: No Experience Jobs in UK for Foreigners
Benefits of Customer Service Representative:
- Competitive Pay & Performance Incentives: Get a competitive yearly salary of £25,877 to £27,515 with a performance-based incentive of up to £2,000 to reward your hard work, commitment, and achievement in providing top-notch customer service every day.
- Flexibility in Hybrid Work: Take advantage of a contemporary hybrid working paradigm that gives you more comfort, flexibility, and control over your daily schedule while maintaining relationships with your colleagues.
- Professional Development & Skill Enhancement: Gain access to possibilities for actual career advancement, organized learning programs, and ongoing training to help you achieve long-term success in the insurance and customer service sectors.
- A positive and encouraging work environment: Join a welcoming, inclusive, and energetic team where cooperation, encouragement, and acknowledgment are commonplace, making you feel appreciated and inspired.
- Employee Support, Health, and Well-Being: Take advantage of free counseling services, round-the-clock mental health assistance, and wellness programs that guarantee your physical and mental well-being are always given first attention.
- Work-Life Harmony & Extra Benefits: Take advantage of flexible benefits, social activities, recognition prizes, large holiday entitlements, and the flexibility to buy or sell holidays to support a happy and healthy lifestyle.
Career Growth
This role offers strong career progression within the insurance industry. Employees benefit from:
- Structured training programs
- Leadership development opportunities
- Internal promotions based on performance
- Long-term career stability and skill development
Application Process for Customer Service Representative Jobs in Formby 2026:
- Submit your online application and CV
- Application review by recruitment team
- Initial screening call (if shortlisted)
- Interview (virtual or in-person)
- Optional assessment (communication & role-based tasks)
- Final job offer
- Background checks and onboarding
- Training and role commencement
Work Culture & Values
- Customer-first approach
- Team collaboration and success
- Fast decision-making and innovation
- Continuous learning and development
How to Apply for Customer Service Representative Jobs in Formby 2026?
If you are passionate about customer service and want to grow your career in a supportive and rewarding environment, apply today and become part of a growing insurance team in Formby.
What is Customer Service Representative role in Formby?
Customer Service Representative role involves handling customer queries, insurance policy updates, and complaints and providing support via phone and webchat. The position focuses on delivering excellent service, meeting targets, and ensuring customer satisfaction in a professional insurance contact center environment.
What salary offered Customer Service Representative Formby job?
The salary for Customer Service Representative Jobs in Formby ranges from £25,877 to £27,515 per year, with additional performance-based bonuses up to £2,000, depending on individual achievements, targets met, and overall contribution to customer service excellence.
Does Formby customer service job include hybrid working?
Yes, this Customer Service Representative role offers hybrid working, allowing employees to split time between the office and home. This flexible arrangement supports better work-life balance while maintaining strong communication and collaboration with the wider customer service team.
