Are you a foreign job seeker looking to start a customer service career in the UK? Great news some UK employers offer visa sponsorship for international candidates through the Skilled Worker visa route. A Client Benefit Collaborator, or Client Benefit Agent, provides the necessary services to the clients of a company.
They are responsible for receiving inbound inquiries, responding to complaints, and promoting the products or services of the company.
In this guide, you’ll learn how to find sponsored Customer Service Assistant jobs, what the role involves, eligibility requirements, salary expectations, and where to apply.
Job Details:
- Job Title: Customer Service Assistant
- Location: United Kingdom
- Salary: From £13.59 per hour (~£22,255 per year)
- Visa Sponsorship: Available (for eligible candidates)
- Experience Required: 1–2 years (preferred)
- Contract Type: Full-time / Part-time depending on employer
Introduction:
A Customer Service Assistant (CSA) is responsible for helping customers by answering questions, resolving issues, processing orders or payments, and ensuring a positive experience with the company. This role is critical in retail, hospitality, logistics, banking, and healthcare sectors.
Responsibilities:
Customer Service Assistants may perform tasks such as:
- Managing all inquiries and queries from prospective clients
- Providing the appropriate benefit and data or directing clients to another department
- Referring hazardous issues that they are unable to resolve to management
- Addressing client grievances and providing discounts as required
- By entering and revising client information, an accurate Customer Relationship Administration (CRM) database is maintained.
- Item availability is verified and citations are provided.
- Conducting installment transactions
- Always adhering to the policies and procedures of the organization
- Gather execution records, cost reports, memoranda, letters, PowerPoint decks, and week-by-week timesheets that pertain to the organization’s operations.
- Organize materials that pertain to the case.
- The documents must be replicated, reviewed, edited, recorded, printed, bound, and distributed.
- Respond to individuals who contact or visit your residence.
- Gather a comprehensive list of all regulatory responsibilities and assign them to the appropriate individuals.
- Management of quality control is your responsibility.
- The necessitates that all archives and records be error-free and organized in accordance with the organization’s policies.
- Sustain an electronic or sophisticated recording system that is well-organized.
Check Also: Restaurant Manager Jobs in UK with Visa Sponsorship – Apply Now
Required Skills and Qualifications:
To work as a Customer Service Assistant in the UK, especially with visa sponsorship, you should demonstrate:
- Excellent verbal and written communication skills
- Strong interpersonal and listening abilities
- Fluency in English (IELTS required for visa if not from an English-speaking country)
- Basic computer literacy (MS Office, CRM systems, email)
- Ability to handle pressure and manage customer complaints professionally
- A positive attitude and presentable appearance
- A high school diploma (minimum); college degree preferred
- Previous customer-facing or administrative experience (1–2 years ideal)
Eligibility:
UK Skilled Worker visas are typically granted for roles on the eligible occupations list. While general customer service roles are not always sponsored, certain Customer Service Supervisors or specialized roles in healthcare, retail chains, and call centres are eligible if they meet:
- Salary threshold: Minimum £26,200 per year (or £10.75/hour)
- Job skill level: Must meet required occupation code (e.g., 6145, 4112)
- English proficiency: Meet language requirements
- Sponsor company: Must be on the official UK licensed sponsors list
Employers Hiring Customer Service Assistants:
Here are examples of UK employers who frequently hire CSAs and may offer sponsorship:
| Company | Sector | Notes |
|---|---|---|
| NHS (National Health Service) | Healthcare | Offers administrative and reception roles with sponsorship |
| Tesco, Sainsbury’s, Morrisons | Retail | Look for “Customer Assistant” or “Customer Experience” roles |
| Amazon UK | Logistics | Offers Customer Service roles in fulfillment centres |
| Barclays, HSBC | Banking | Customer support roles in contact centres |
| Serco, Capita | Outsourcing | Often hire for public service helplines |
Salary & Compensation:
- Average Base Pay: £22,255 per year
- Hourly Pay: Around £13.59 (varies by location and company)
Benefits of CSA:
- Legal Right to Work in the UK
Visa sponsorship allows foreign workers to live and work in the UK legally under the Skilled Worker visa, with full protection under UK employment laws. - Competitive Salary
Customer Service Assistants typically earn around £13.59 per hour or approximately £26,200 annually, which meets the Skilled Worker visa salary threshold. - Pathway to Permanent Residency
After five years on a Skilled Worker visa, you may become eligible for Indefinite Leave to Remain (ILR), offering long-term residency and a path to British citizenship. - Career Development Opportunities
Many customer service roles offer clear promotion paths to supervisory, management, or specialist positions within major UK companies. - Valuable International Work Experience
Working in the UK enhances your global employability and builds a strong professional profile, especially for those in customer-facing roles. - Family Sponsorship Available
Skilled Worker visa holders can sponsor dependants (spouse and children), who are allowed to live, work, or study in the UK. - Access to Major UK Employers
Large companies such as the NHS, Amazon, Capita, Tesco, and other nationwide brands regularly offer sponsorship for eligible customer service roles. - Access to Public Healthcare
Visa holders who pay the Immigration Health Surcharge gain access to the UK’s National Health Service (NHS) during their stay. - Free or Subsidized Job Training
Employers often provide onboarding programs, customer service certifications, and opportunities for professional development at no extra cost. - Paid Leave and Employment Benefits
Employees are typically entitled to paid holidays (about 28 days per year), sick leave, pension contributions, and sometimes performance-based bonuses. - Job Mobility Within the UK
If you wish to change employers, you may apply for a new Certificate of Sponsorship and continue working, as long as the new job also qualifies under visa rules. - Exposure to a Diverse Work Environment
UK workplaces are highly multicultural, providing exposure to international service standards and opportunities to work with diverse teams.
Visa Sponsorship Details:
To apply with sponsorship:
- You must receive a Certificate of Sponsorship (CoS) from a UK employer licensed to sponsor workers.
- The job must meet Skilled Worker visa requirements including:
- Salary threshold (£26,200/year or £10.75/hour)
- Skill level requirement
- English language proficiency
How to Apply for Visa Sponsorship Customer Service Assistant Jobs in UK 2026?
Step-by-Step:
- Search using platforms like:
- Indeed UK – Customer Service with Visa Sponsorship
- Reed.co.uk
- TotalJobs
- GOV.UK Find a Job
- Use keywords like:
- “Customer Service Visa Sponsorship UK”
- “Tier 2 Sponsorship”
- “Skilled Worker eligible jobs”
- Review job listings for sponsorship mentions. Apply directly or through the employer’s career page.
Demand of CSA Role:
- Entry-Level Friendly: Great for early-career professionals and international applicants
- Career Path: Grow into team leader, supervisor, or managerial roles
- Multisector Demand: Roles available in healthcare, retail, logistics, and more
- Transferable Skills: Develop communication, IT, problem-solving, and customer management skills
- International Experience: UK job experience enhances global career prospects
Additional Information:
- The employer is a licensed sponsor
- The job meets Skilled Worker visa criteria
- You meet the English and salary requirements
Conclusion:
Customer Service Assistant jobs in the UK are a valuable entry point for international workers—especially when visa sponsorship is provided. With the right skills, qualifications, and a proactive approach, you can secure a rewarding role with career development opportunities.
Start your UK career journey today. Explore jobs that offer sponsorship and apply now!
Frequently Asked Questions:
What type of visa do I need for these jobs?
You will need a Skilled Worker visa, which replaced the old Tier 2 (General) visa. This visa allows foreign workers to come to the UK to take up eligible jobs with approved employers.
Can applicants from any country apply?
Yes. Anyone can apply if they meet visa conditions. English tests, TB screening, and financial proof may be required based on your country.
Are all CSA jobs eligible for sponsorship?
No. Only roles that meet salary and skill thresholds and are offered by a registered sponsor qualify. Many entry-level positions are ineligible.
