Enterprise Rent-A-Car is seeking dedicated professionals for the Claims Handler Jobs in UK role with a competitive pay of £15.00 to £20.00 Hourly. This full-time permanent or part-time opportunity in Egham TW20 9FB offers hands-on experience in claims management, requiring 1-2 years of experience and a passion for delivering excellent customer service.
Whether you enjoy working on-site with colleagues or prefer a focused approach to managing claims, this role in 2026 provides the chance to grow professionally while making a real impact on the smooth operation of the rental fleet.
Job Details:
- Company: Enterprise Rent-A-Car
- Job title: Claims Handler Jobs in UK
- Job Location: Egham, TW20 9FB, UK
- Job Type: Full Time Permanent-Part-time
- Salary: £15.00 to £20.00 Hourly
- Education: General
- Experience: 1-2 Years of Experience
Job Description:
We are presently looking for a committed and meticulous Claims Handler to become a part of our team at Enterprise Rent-A-Car in the United Kingdom. As a Claims Handler, you will be tasked with overseeing the claims process related to vehicle damage, accidents, and incidents involving our rental fleet. Your responsibilities will include examining claims, liaising with insurance providers and clients, and guaranteeing the prompt and precise settlement of claims.
Responsibilities of Claims Handler Jobs in UK:
- Claims Management:
- Receive and evaluate claims concerning vehicle damage, accidents, or incidents, ensuring that all required information and documentation are collected.
- Carry out comprehensive investigations, encompassing evidence collection, liability assessment, and determination of the scope of harm or loss.
- Engage with insurance providers, clients, and other pertinent parties to gather supplementary information and elucidate the specifics of the claim.
- Assess assertions in accordance with policies, procedures, and legal obligations, and provide recommendations for claim resolutions.
- Customer Service:
- Deliver exceptional customer service by responding promptly to inquiries and maintaining clear communication throughout the claims process.
- Address customer concerns or complaints with professionalism and empathy, aiming to identify suitable solutions while ensuring customer satisfaction.
- Explain to customers the claims process, coverage details, and any required documentation, ensuring clarity and comprehensive understanding.
- Documentation and Reporting:
- Maintain accurate and detailed records of claims, including relevant documentation, correspondence, and investigation findings.
- Prepare reports and update claim files with the status, progress, and resolution of each claim.
- Ensure compliance with internal policies, procedures, and regulatory requirements in all documentation and reporting activities.
- Collaboration and Coordination:
- Coordinate with internal divisions, including Fleet Management and Operations, to collect essential information and facilitate the claims process.
- Coordinate with insurance providers, repair facilities, and other external entities to facilitate vehicle inspections, repairs, and claims settlements.
- Collaborate closely with colleagues to exchange knowledge, seek guidance, and maintain consistent and efficient claims processing.
- Continuous Improvement:
- Identify opportunities for process optimization, increased efficiency, and improvements in customer service within the claims management function.
- Remain informed about industry trends, best practices, and legal requirements pertinent to claims management.
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Qualifications and Skills for Claims Handler Jobs in UK:
- Prior experience in claims management, insurance, or a related discipline is advantageous.
- Extensive understanding of claims management principles, procedures, and regulatory requirements.
- Exceptional communication and interpersonal skills, demonstrating the ability to engage effectively with clients, insurance providers, and various stakeholders.
- Meticulous approach, demonstrating robust analytical and problem-solving skills.
- Proficiency in handling multiple claims concurrently and efficiently prioritizing duties.
- Proficient in computer skills, encompassing experience with claims management software and Microsoft Office Suite applications.
- Exceptional organizational and time management abilities.
- Proven ability to work autonomously and collaboratively within a dynamic, deadline-oriented environment.
Benefits of Claims Handler Jobs in UK:
- Competitive Pay
Earn £15.00 to £20.00 hourly while gaining valuable experience in claims management, ensuring your efforts are well rewarded. - Flexible Work Options
Choose between full-time permanent or part-time schedules to suit your lifestyle and commitments. - Professional Growth
Develop essential skills in claims handling, customer service, and insurance processes for long-term career advancement. - Hands-On Experience
Work directly with claims, insurance providers, and clients, gaining practical knowledge in the rental and insurance industry. - Team Collaboration
Collaborate with internal teams and external partners, enhancing communication and teamwork skills. - Customer Interaction
Engage with clients to resolve claims professionally, improving interpersonal and problem-solving abilities. - Organizational Skills
Manage multiple claims simultaneously, strengthening time management and prioritization capabilities. - Industry Knowledge
Stay updated on claims procedures, insurance regulations, and best practices, expanding your professional expertise. - Supportive Environment
Work in a company culture that encourages learning, guidance, and teamwork to help you succeed. - Impactful Work
Play a key role in maintaining fleet efficiency and customer satisfaction, making your contributions meaningful every day.
How to Apply for Claims Handler Jobs in UK?
Joining Enterprise Rent-A-Car as a Claims Handler presents an excellent opportunity to contribute to claims resolution, deliver outstanding customer service, and play a key role in maintaining the efficient operation of our rental fleet.
Conclusion:
Joining Enterprise Rent-A-Car as a Claims Handler offers a rewarding blend of professional growth, hands-on claims management, and exceptional customer service experience. The role allows you to develop strong analytical, communication, and organizational skills while contributing to the smooth operation of the rental fleet. With competitive pay and a supportive work environment, it’s an opportunity to build a meaningful and impactful career in 2026.
Frequently Asked Questions:
Does the role involve direct customer interaction?
Yes, you will communicate with clients to resolve claims and provide guidance throughout the process.
Is any specific education required?
General education is acceptable, though prior claims or insurance experience is preferred.
Are there opportunities for career growth?
Yes, this role provides professional development in claims management, customer service, and industry knowledge.
