Service Desk Apprentice Jobs in Sutton-In-Ashfield 2026: If you’re looking to start a meaningful career in IT and want to support real people in healthcare, this Service Desk Apprentice role is a great opportunity to grow with confidence. You will be part of a caring NHS team, helping staff solve technical issues and making sure digital systems run smoothly every day. Even if you are just starting out, full training will guide you step by step so you never feel alone in your learning journey.
This role is perfect for someone who is motivated, friendly, and eager to build a strong future in technology. You will gain valuable experience while working in a supportive and respectful environment where every contribution matters. The salary for this role is £15,600 per year, offering a stable start to your career in the UK healthcare sector.
Details of Service Desk Apprentice Job:
- Title: Service Desk Apprentice Jobs in Sutton-In-Ashfield 2026
- Company: Sherwood Forest Hospitals NHS Foundation Trust
- Salary: £15,600 per year
- Job Type: Full-time Apprenticeship
- City: Sutton-In-Ashfield
- Location: NG17 4JL
- Country: United Kingdom
About the Organisation:
The Nottinghamshire Health Informatics Service (NHIS) supports healthcare professionals with dependable IT systems by providing crucial digital and technical services throughout NHS institutions.
Serving hundreds of thousands of patients in Nottinghamshire and the surrounding areas, Sherwood Forest Hospitals NHS Foundation Trust is a prominent NHS provider. The Trust is renowned for its excellent care, capable leadership, and encouraging workplace culture.
Responsibilities for Service Desk Apprentice Jobs in Sutton-In-Ashfield:
In this position, you will:
- Assist NHS employees and partners with first-line IT support
- Respond professionally to and record service desk calls.
- Utilise support systems to document issues and provide reference numbers.
- Inform users of the status of their requests.
- When necessary, escalate technical problems to senior support teams.
- Track open tickets and the effectiveness of support services
- Help with system permissions and user access control
- Assist with the administration and distribution of NHS Smartcards for system access
- Continue to provide excellent customer service and support.
Training & Development:
- Completion of the Level 3 Information Communication Technician apprenticeship program
- Practical knowledge of NHS digital services and IT systems
- exposure to technical support settings, infrastructure, and cybersecurity
- Long-term professional growth in healthcare IT
Candidate Requirements for Service Desk Apprentice Jobs:
- Excellent client service and communication abilities
- Interest in digital systems, IT, or technical assistance
- driven, trustworthy, and eager to learn
- Capacity to function effectively in a group setting
- dedication to finishing the apprenticeship program
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Benefits of Service Desk Apprentice Job:
- Career Growth: You gain a strong entry point into NHS IT services with structured apprenticeship training, hands-on experience, and long-term opportunities to build a stable and rewarding career in digital healthcare support.
- Professional Training: You receive a fully supported Level 3 apprenticeship programme that develops your technical, communication, and problem-solving skills while working in a real healthcare IT environment.
- Workplace Experience: You work directly within a busy NHS service desk team, learning how large-scale digital systems operate and gaining practical experience supporting thousands of users.
- Job Stability: You join a trusted NHS Foundation Trust, offering secure employment, consistent income, and a reliable pathway into the public healthcare sector.
- Supportive Environment: You become part of a friendly, inclusive, and collaborative team where guidance, mentoring, and teamwork are strongly encouraged to help you succeed.
- Meaningful Impact: You contribute to essential healthcare services by helping staff resolve IT issues quickly, ensuring patient care systems run smoothly and efficiently every day.
Why Apply?
This apprenticeship offers a strong entry into NHS digital careers, providing real workplace experience, structured training, and the opportunity to grow within a respected healthcare organisation.
Application Process for Service Desk Apprentice Jobs in Sutton-In-Ashfield 2026:
- Visit the official Sherwood Forest Hospitals NHS Foundation Trust careers page or NHS Jobs portal
- Search for Service Desk Apprentice – Nottinghamshire Health Informatics Service
- Read the full job description and person specification carefully
- Complete the online application form with accurate personal and educational details
- Upload required documents such as CV and supporting statement
- Submit your application before the closing period (if specified)
- Shortlisted candidates will be invited for interview and assessment
- Attend interview and demonstrate interest in IT and customer support
- Successful candidates will receive an offer and begin apprenticeship onboarding process
How will I support NHS staff members’ daily tasks?
You will assist NHS staff by answering support calls, logging IT issues, updating users, and resolving basic technical problems. You will also escalate complex cases and ensure healthcare systems remain functional, helping improve overall digital service delivery efficiency.
Does this apprenticeship offer long-term career opportunities?
Yes, this apprenticeship provides strong long-term career opportunities within NHS IT services. Successful candidates can progress into technician roles, infrastructure support, cybersecurity, or specialist digital positions, building a stable and rewarding career in healthcare technology and information services.
What skills are important for Service Desk Apprentice role?
Important skills include communication, teamwork, problem-solving, and customer service. You should be motivated, eager to learn, and comfortable using computers. Being organized and patient will help you succeed while supporting NHS users and learning technical IT support skills.
